Does CometChat Android SDK v4 Support Calling in Background and Killed State?

Calls APIs and SDKs
1

Hi,
I’ve integrated the CometChat Android SDK v4 and everything works fine in the foreground. I want to confirm whether CometChat supports handling incoming audio/video calls when the app is in the background or killed state.

Can anyone please guide me on this?
Thanks!

2

Hello Jay,

To handle incoming audio and video calls when your Android app is in the background or killed state, you’ll need to integrate push notifications, typically using Firebase Cloud Messaging (FCM).

For more details on how to set up push notifications with CometChat, you can refer to our official guide here: CometChat Push Notification Integration

Specifically for handling incoming audio and video calls, you’ll need to implement VoIP-style notifications. We recommend checking out our sample app, which demonstrates how to handle this: CometChat Push Notification Sample App for Android

Let us know if you have any questions; we’re happy to help!

Regards,

Srishu Chintakindi
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CometChat

3

Hi Srishu Chintakindi,
Thanks for your response.

Just to clarify, I’ve already enabled push notifications from the CometChat dashboard and completed the necessary configuration — everything is working fine. I also cloned and tested the GitHub sample repository you mentioned:
CometChat Push Notification Sample App for Android

In my testing, the behavior in the sample app mirrors what I’m seeing in my own integration:

  • Foreground State: Incoming calls (audio/video) are handled correctly and work as expected.
  • Background/Killed State: Only a simple notification like "AUDIO/VIDEO CALL" is received. There’s no full-screen or actionable UI to accept or reject the call — just a regular push notification.

Here’s a video demonstration showing this behavior on two devices:
Call Notification Behavior (Background/Killed State)

So I just want to confirm — is this the expected behavior in background and killed states with the current CometChat Android SDK setup, or is there something additional we need to implement ?

Looking forward to your guidance on this.

Thanks again!
— Jay Rathod

4

Hello Jay,

To enable the full-screen, actionable call UI (with Accept/Reject options) when your app is in the background or killed state using the sample app, please make sure the “Calls” toggle for Android is turned off in the CometChat dashboard. Here’s how you can check and update this setting:

  1. Go to the CometChat Dashboard.
  2. Navigate to Notifications → Settings.
  3. Click on the three dots next to the notification provider you’re using (e.g., Firebase).
  4. Toggle off the “Calls” option under the Android platform.

Also, in the sample app you’re testing, the notification handling logic is located in this file:

com/cometchat/pushnotificationsample/CometChatNotification.java

We recommend reviewing this file to understand or customise how notifications are handled when the app is in different states.

For your convenience, we’ve also attached screenshots to guide you through the dashboard settings.

Let us know if you have any questions; we’re happy to help!

Regards,

Srishu Chintakindi
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CometChat

5

Hello Srishu Chintakindi,

Thank you for your detailed response and guidance. Issue has been resolved successfully.

I really appreciate your support and the clarity you provided. If I encounter anything else, I’ll be sure to reach out.

Thanks again!

Best regards,
Jay Rathod

6

Hello Jay,
Thank you for confirming that the issue has been resolved. We will proceed with closing this ticket. Please feel free to reach out if you have any further questions or concerns.** **

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Thank you for your cooperation!

Regards,

Srishu Chintakindi
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CometChat