iOS UIKit: No Push Notifications for Stickers

UI Kits
1

Problem/Question
No Push Notifications for Stickers

UI Kit Information
Used SDKs: CometChatUIKitSwift 5.0.6 and CometChatSDK 4.0.64

Reproduction Steps
Steps to reproduce:

  • User1 send a sticker to User2;
  • User2 has app killed or in background not in active chat with User1.

Observed: User2 doesn’t receive Push Notifications for sent Sticker; Push Notifications work for other message types: text, media

This issue is reproduced also on Sample project from Github

Frequency
100%

Impact
High Functionality impact

2

Hi Lustin,

If you are sending a sticker as a CustomMessage and want the receiver to receive a push notification for it, you’ll need to include an additional parameter in your message payload.

Specifically, add the key sendNotification to your CustomMessage object and set its value to true. This tells the system to trigger a push notification for that message type.

Once this is added, the recipient should receive a push notification whenever a sticker is sent.

Regards,

Prathmesh Parteki
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CometChat

3

Hi,

I am using CometChatMessageComposer from UIKit SKD from CometChat (CometChatUIKitSwift). So it means UIKit part takes care of sending messages, I don’t know a way to change the way of sending messages. This it happens automatically. Please let me know if I can change the way of sending messages in CometChatMessageComposer.
And an observation: This behavior is also on Android.

Regards,
Iustin

4

Hi Lustin,

Please allow us some time to get this checked on our end. We appreciate your patience in the meantime. We’ll get back to you as soon as we have an update.

Regards,

Prathmesh Parteki
Sign up for service and maintenance updates.
CometChat

5

Hi Lustin,

Thank you for reporting this issue. We have identified a bug on our end and shared the information with our Engineering team. The bug will be added to our Bug Resolution Queue. We’ll keep you posted on any updates, and we’ll let you know as soon as a fix is rolled out.

Regards,

Prathmesh Parteki
Sign up for service and maintenance updates.
CometChat

6

Hi Lustin,

We would like to inform you that the issue you reported has been prioritized, and a fix is scheduled to be available in the second week of September. Please let us know if you have any further questions or require any additional information.

Regards,

Prathmesh Parteki
Sign up for service and maintenance updates.
CometChat

7

Hi.

Do you have a fix for this issue?

Regards,
Iustin